We require our customers to send us files in the following formats- png, eps, cdr, pdf, psd, ai, tiff, Jpeg etc. The recommended size is 300 DPI.
2 inch bleed area is recommended as eyelets have to be inserted in the bleed area, it ensures that images/text is not pierced by the eyelets.
PRINT READY FILES & APPROVALS
Once artwork files are received, they are further converted to print ready files. These files are not printed with pantone colours and perhaps, they are converted to CMYK format before they are printed. There would be a slight variation in colours once your files passed through the conversion process. After conversion, you will be provided with the print ready files, so you could review and provide us with the approval.
You may expect a 10-15% variance in shade in the printed quality. This is because of the difference in screen resolutions and the printer configuration, thus the print will be considered of good quality with such variance in shade.
Please ensure you check out print ready files thoroughly including spelling, colours, layouts and etc. before you provide us an approval to print it over. We require an email approval to print your print ready files, if we don’t receive an email approval your order will not be printed.
We don’t take the responsibility if your order gets delayed due to late response. If we receive a print ready file approval after 12pm, it will be considered as an order for the next day. Before placing an order, you may need to confirm delivery dates with us.
BANNER QUALITY EXPECTATIONS
We are using large format printer and the printed products are expected to be watched over of more than two meters distance.
If you are looking to have printing as that of HD photographic printing, we are not able to provide similar quality results. Image of every printed banner is put in ‘Our Work’ page on our website. By visiting our website, you can check out the printed quality of our actually printed banners. From where, you will get the idea that how your banner will look like.
Hemming and eyelets are absolutely free and we don’t provide any warranty for their wear and tear.
We ensure that your banners would print of the similar size as requested but there can be a slight variation of 1-2 cm in the finished product.
DELIVERY & PACKAGING
Once you approve the print ready files, the following timescales apply on the delivery of items;
Orders will reach out to within 5-6 business days. If you are running short of time on an event, please place an order well before time. We are not responsible if an order reaches out to you after an event.
Delivery timescale starts when the print ready approval is received and payment is made out. If either of these two processes is not completed, delivery timescale doesn’t start over.
Banners more than 5ft x 5ft are folded. It may cause creasing and discolouring on the folded areas. Such a product will be considered as a perfectly printed and delivered product.
If you require your orders to be sent over rolled and not folded, you need to inform us before placing an order. There will be a cost associated for special instructions and we will inform you on that. All of the orders are packed in carton boxes, either is square shapes or triangle shapes they are packed. You get free delivery on orders of having $150 worth. For orders less than $150 worth, a standard delivery of $6.99 will be charged over.
EXPRESS SERVICE / URGENT DELIVERIES
On urgent orders, we provide 24 hours delivery service. Charges associated to express delivery vary depending upon the value of order. We will inform you the charge on the express delivery before placing an order. Express orders after 1:00 pm will be charged 50% additional if next day delivery is still needed and if we are able to fulfil the order.
RETURNS & REFUNDS
If you are not satisfied with the delivered order, you need to inform us within 24 hours after delivery in writing via email. The timescale of 24 hours start from the time of delivery. Your complaints will not be entertained after the specified timeframe.
We do not accept returns until the print is of low quality or have an incorrect size. Please do not accept delivery if packaging or goods seem damaged.
If you accept a delivery, we tend to assume that you are fine with the order. In case, delivery of your order is delayed and you do not require products any more, please reach us immediately and request a return and do not accept products at the time of delivery. In case you accept the delivery, we tend to assume that you are fine with the order and do not require a refund.
In case further inspection is needed either for the replacement or the refund, customers are responsible for dispatching and sending us the returned goods. We only bear the cost of sending out the goods to a customer’s place.
If you are looking for a full refund, you need to inform us within 24 hours after a delivery is made out. Customers are responsible for any delivery costs associated to the returns.
If you place an express order and delivery is not made on time, you will be refunded $11.99 express delivery charges. In case, there is delayed delivery due to late printing and dispatching, both express delivery charges and express service charges will be refunded and order will be charged with $6.99 standard delivery charges.
FRAUD & DECEPTION
We have very strict quality controls in place and we take photographs of printed and dispatched materials. In case of any fraudulent or deceptive activities, we will take strict legal measures and all costs associated to these matters will be recovered from the individuals/customers being involved.
COPYRIGHTS & INTELLECTUAL PROPERTY
All of the orders we design and print are the intellectual property of Vinyl banners printing. We reserve the right to display these designs and printed images on our website and different other websites for marketing purposes. We also reserve the right to reuse these designs and images for future prospect customers.
In case of a refund, a design service of 50% of the total amount of the invoice will be charged to customers and this amount will be deducted from the refunded amount.
Our liability towards any order is limited to an order value.
Merchant services or Paypal will be the final decision makers if any cases are challenged through them and their decisions cannot be challenged anywhere else.